Artificial intelligence, along with digital technologies, is one of the main drivers that will change the future of professional services. Which is precisely why it is essential to examine the phenomenon and understand its various implications, both positive and negative, in order to avoid being caught unawares.
One of the most heated debates of the moment concerns artificial intelligence: how will our lives and our ways of working change, and which jobs will be at risk as a result of its introduction?
In this context, it is inevitable to ask why professional services firms should consider the use of artificial intelligence (AI). At first sight, it may seem that a business model which for some services – those with higher added value – is based on hourly rates, should discourage the adoption of systems aimed at improving processes which would translate into lower revenues.